With the Interactive Voice Response Service Value Package, wireless service providers can test end user service quality experience when using an Interactive Voice Response (IVR) system. The IVR SVP allows the detection and testing of tones, (any language) voice, music and other audio used in IVR systems to verify intended system response. The IVR SVP provides test profiles to validate a variety of IVR menu trees. The test suite lets operators develop profiles that address complex or carrier-specific test requirements. In addition to the fully automated test mode, the solution offers an interactive mode for validating network modifications prior to deployment or for troubleshooting network or service issues.
The IVR SVP provides operators with a fully integrated, turnkey solution for use with RCATS Remote Test Probes (RTPs), QoSManager and QoSExecutive. When paired with the MI Server, it offers customers the option of a remotely accessible, central repository for SIM modules.